She totally stepped on my “congratulations”! I recently sent a colleague a big “thumbs up” for a huge accomplishment she had made, and instead of simply saying, “thanks”, homegirl stepped all over my congratulations like it was peanut shells on a bar floor. Like: she stomped on it, smothered it…and her reaction left me feeling like I never even said thanks in the first place.

How did she do it? Quite simply by...